[vc_row][vc_column][woodmart_title size=”medium” style=”underlined” woodmart_css_id=”5d667e1e83169″ title=”How can we help you?” title_width=”100″ subtitle=”Help Center”][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][vc_column_text text_larger=”no”]

[/vc_column_text][/vc_column][vc_column width=”1/2″][woodmart_button style=”bordered” woodmart_css_id=”5d667f7c767e8″ title=”Log in to your Account” link=”url:https%3A%2F%2Fwww.adventistmall.co.ke%2Fmy-account%2F|title:My%20account||” full_width=”yes” button_inline=”no”][/vc_column][/vc_row][vc_row equal_height=”yes” css_animation=”fadeIn” css=”.vc_custom_1494510617612{margin-right: -50px !important;margin-left: -50px !important;}”][vc_column css=”.vc_custom_1496938621896{margin-bottom: 20px !important;border-right-width: 1px !important;padding-top: 15px !important;padding-right: 50px !important;padding-left: 50px !important;border-right-color: #e8e8e8 !important;border-right-style: solid !important;}” offset=”vc_col-lg-6 vc_col-md-6″][woodmart_title align=”left” title=”SHOPPING INFORMATION”][vc_tta_accordion shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”1″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”How will I know my product is shipped and delivered?” tab_id=”1484652030151-41d816a1-ec06″][vc_column_text text_larger=”no”]You can track the status of your product using your order number (on your payment confirmation receipt or in your orders’ section of My Account). Our courier partners may send you a text message or call you.

In case of delays in delivery, you can contact us at 0748 063 700 or through email sales@adventistmall.co.ke.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you deliver on Holidays and Weekends?” tab_id=”1484652030190-407b08ef-5de7″][vc_column_text text_larger=”no”]We do not deliver on Holidays and Weekends. However, in some cases, as convenient for some products, we may deliver on Holidays and Weekends so long as the Holiday does not fall on a Saturday and the day of weekend delivery does not fall on a Saturday.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What are the delivery charges for orders from Adventist Mall?” tab_id=”1484652030219-c6960c7e-ee62″][vc_column_text text_larger=”no”]The average shipping cost is KES 350 using our choice courier (Wells Fargo). This cost may vary depending on the choice of your courier service.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How will you send my ordered item (s)?” tab_id=”1484652030238-302a2c7c-fe6f”][vc_column_text text_larger=”no”]We will use Wells Fargo courier (takes 1 to 3 days) because of their security and affordable shipping cost. We can also use your preferred shipping option.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How long will delivery take?” tab_id=”1484652030262-e10da133-51b0″][vc_column_text text_larger=”no”]It may take hours or 1 to 3 days depending on your location in the country, the kind of product you order, and shipping mode.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What exactly happens after ordering?” tab_id=”1566993606438-c535150c-905f”][vc_column_text text_larger=”no”]For in-stock products, we confirm payment for the order, pack your product, and ship it via your courier of choice. Wells Fargo is our default-shipping partner.

For custom products, we’ll get them ready within the agreed time and send them as soon as they are ready.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do I receive an invoice for my order?” tab_id=”1566993737658-9fc646a3-37bd”][vc_column_text text_larger=”no”]Yes! It will be attached in an email confirming your order. You can also download the invoice from “My Account” on Adventist Mall.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][vc_column css=”.vc_custom_1496938627545{margin-bottom: 20px !important;padding-top: 15px !important;padding-right: 50px !important;padding-left: 50px !important;}” offset=”vc_col-lg-6 vc_col-md-6″][woodmart_title align=”left” title=”PAYMENT INFORMATION”][vc_tta_accordion shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”1″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”What payment modes do you accept?” tab_id=”1″][vc_column_text text_larger=”no”]We accept mobile payments via Lipa na M-Pesa. If you prefer a different payment gateway, contact us for arrangement.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I place an order by phone?” tab_id=”1484049984302-e0b553b6-82dc”][vc_column_text text_larger=”no”]Yes! Our purpose is to ensure convenience in your hands. You may also consider ordering via our website (www.adventistmall.co.ke) to keep your shopping information for future reference.

Remember, even when you order via a phone call/text/whatsapp, we still advice you Pay to our PAYBILL number to avoid fraud.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I pay?” tab_id=”1484056430132-f06cc1b5-a7ca”][vc_column_text text_larger=”no”]Use LIPA na M-PESA PAYBILL 612901, use your order number as account number. Confirm that you are paying to Adventist Mall.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I change or cancel my order?” tab_id=”1484057271889-b3b2ad15-15f7″][vc_column_text text_larger=”no”]Yes, only if it is not a digital product or if it is not yet processed. A digital product is any downloadable product.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I avoid Fraudulent Calls?” tab_id=”1484056425804-e857e9fe-0c57″][vc_column_text text_larger=”no”]I have received a call/SMS/email asking for money. I have received a call, claiming to offer rewards/lucky draw prizes.

Beware: We NEVER request our customers for unsolicited financial information or advance payments in exchange of rewards. All our offers are available ONLY on our website. Please DO NOT respond to any Phone call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Adventist Mall.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row][vc_column][woodmart_title style=”underlined” woodmart_css_id=”5d668dbcb4364″ title=”Contact us: +254 (0) 748 063 700 Email: support@adventistmall.co.ke” title_width=”100″ subtitle=”Still need help?” woodmart_empty_space=”” subtitle_font_size=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zaXplIiwiY3NzX2FyZ3MiOnsiZm9udC1zaXplIjpbIiAudGl0bGUtc3VidGl0bGUiXX0sInNlbGVjdG9yX2lkIjoiNWQ2NjhkYmNiNDM2NCIsImRhdGEiOnsiZGVza3RvcCI6IjIwcHgifX0=”][/vc_column][/vc_row]